😢 Oh No, Twinn Trouble?

This isn’t the star-crossed connection we dreamed of between you and your wearable. But don’t worry—we’re here with tea, sympathy, and some top-tier tips to get things back on track. 🍵💖

✅ First Things First: Are You Using It Right?

We get it—when excitement kicks in, instructions get skimmed. So let’s double-check you’re presenting your wearable like a pro.
👉 Click here for a quick refresher on how to present your wearable to a terminal.

🧘♀️ Tips to Restore Twinn Harmony

Here’s what we’ve learned from many a wearable adventure:

• Stick to the script – Twinn rings are designed to work exactly as shown in our guide. Freestyling won’t cut it.
• Hold it steady – Your wearable and the terminal need a moment to whisper sweet nothings and complete the transaction. No waving, no tapping—just a calm, steady hold.
• Find the sweet spot – Terminals come in all shapes and sizes (we’ve seen some wild ones!). Look for the contactless symbol—that’s your target 🎯
• Be patient – Sometimes terminals are just... having a day. If it doesn’t work right away, take a breath and try again, holding your wearable in place for at least 5 seconds.
• Try the “off-hand” trick – Some quirky terminals respond better if you take your ring off and place it directly on the contactless area. Think of it as giving the terminal some quality one-on-one time. 💞
• Ditch the bling (temporarily) – Other metal jewellery can interfere with your wearable’s signal. Give your Twinn some space to shine solo.

🆘 Still No Luck?

If your wearable’s still not vibing with the terminal, don’t worry—we’ve got your back.
Reach out to our lovely support team at happy@twinn.me and we’ll help you through this little blip with kindness, know-how, and maybe a few bad puns.