📘 Twinn Account Terms & Conditions (The Friendly Version)

🧠 Glossary

• Tokenise / Tokenisation – Linking your payment card to your wearable via the Twinn app.
• Card Issuer – The financial institution that provides your payment card.
• Twinn Sales Channels – Our official website (www.twinn.me) and Twinn-supported retail events.

👤 Who Can Join?

• You must be 18 or older to create a Twinn account.
• You’ll need to tokenise your wearable using the Twinn app.
• Check our website for a list of supported card issuers. If yours isn’t listed, we recommend applying for one that is.

Twinn isn’t responsible for whether your card issuer accepts or rejects your application.

💳 Using Your Wearable

• Transactions are governed by your card issuer’s terms.
• By using your Twinn wearable, you consent to Twinn accessing transaction data generated through your wearable.
• Twinn doesn’t control where or how your card can be used—that’s up to your card issuer.
• All transaction-related queries should go directly to your card issuer, not Twinn.
• Only link cards that are issued to you. You’re responsible for their correct use.
• Twinn isn’t liable for fraudulent or disputed transactions made with your wearable.

⏳ Wearable Expiry & Ownership

• Your wearable expires 3 years after tokenisation. After that, it won’t work for purchases or refunds.
• Twinn only supports wearables purchased through official channels.
• Lost, stolen, or damaged wearables must be replaced at the current price.
• If lost or stolen, suspend it immediately via the Twinn app.
• Want to stop using it? Unlink all cards in the app.
• Do not sell, gift, or transfer your wearable after activation.

🔄 Changing Cards or Issuers

• If your card issuer stops operating, you can remove the card and add a new one.

📜 Terms Updates & Service Changes

• Twinn may update these terms at any time. Updates will be posted on our website.
• If you disagree, contact us. If you don’t, we’ll assume you’re on board.
• Twinn may terminate the service with 3 months’ notice.
• If your wearable is inactive for 12 months, Twinn may close your account.

📱 App Compatibility & Support

• The Twinn app is available for iOS and Android only.
• Not supported on jailbroken or modified phones, tablets, or smartwatches.
• No desktop version is available.
• Unsupported operating systems may cause the app to malfunction—no refunds or guarantees.
• If your OS isn’t supported at registration, the app may not work as expected.

❌ Cancelling Your Account

• Use the ‘Delete account’ function in the app to cancel.

🛠️ Maintenance & Outages

• Planned maintenance will be scheduled to minimise disruption.
• For unplanned outages, check the Twinn status page for updates.
• No compensation is available for service downtime.

🔁 Returns, Exchanges & Warranty

• For full details, visit our Returns, Exchanges & Warranty page at twinn.me.

💬 Feedback & Support

Got feedback or need help?
Email our team at support@twinn.me—we’d love to hear from you!