Support

Everything you need to get the most from your Twinn payment ring.

Whether you're setting up for the first time, checking bank compatibility, or troubleshooting a tap, you’ll find clear guidance below.

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🔹 Getting Started

New to Twinn?

Learn how to activate your ring and start tapping in minutes.

• How to set up your Twinn ring
• Download the Twinn app
• Activate your payment card
• First tap guide

👉 Visit Getting Started

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🔹 Device Setup

Linking your card is simple. Choose your device below for step-by-step instructions.

• iPhone setup guide
• Android setup guide

👉 iPhone Setup
👉 Android Setup

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🔹 Supported Banks

Twinn works with leading banks and tokenisation partners across the UK and Europe.

Check if your bank is supported before activating your wearable.

👉 View Supported Banks

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🔹 Payments & Security

Your security matters.

Twinn uses the same secure tokenisation technology trusted by major mobile wallets. Your card details are never stored on the ring.

If your bank card works contactless, Twinn works the same way.

👉 Learn How Twinn Really Works

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🔹 Shipping & Orders

Need help with delivery, sizing, or returns?

• Shipping regions
• Sizing support
• Returns policy
• Customs & duties

👉 Shipping Information

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🔹 Still Need Help?

Our support team is here to help.

Email: happy@twinn.me

We aim to respond within 24 hours.

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Secure by design

Twinn payment rings use secure, tokenised payment technology. Your money stays in your bank account. Your card details are never stored on your wearable.

Simple. Secure. Ready when you are.