Returns & 90-Day Guarantee

We want you to feel confident choosing Twinn.

If it’s not right for you, we offer a 90-day return window from the date of delivery.

Simple. Fair. Straightforward.

90-Day Money-Back Guarantee

You may return your Twinn wearable within 90 days provided that:

• The wearable is in good condition
• The product is fully functional
• All original packaging is included
• The card has been removed from the wearable in the Twinn app

We reserve the right to refuse returns where the product has been damaged through misuse.

Before Returning Your Wearable

If you added a card:

  1. Open the Twinn app

  2. Select your wearable

  3. Choose Remove Card

If the wearable is still linked to your account:

  1. Go to Settings (cog icon)

  2. Select Remove Wearable

This ensures the wearable can be safely reset.

Return Address

Twinn
9 Thornbury Road
Isleworth
London
TW7 4HQ
United Kingdom

Please include:

• Your order number
• Your full name
• Reason for return

Important

We recommend:

• Using tracked delivery
• Keeping proof of postage
• Adding your return address to the parcel

Twinn cannot be responsible for returns lost in transit without tracking.

Exchanges

If you require a different size or style:

Once your return has been received and inspected, we’ll issue an exchange code so you can reorder the correct item.

Refund Timeline

Once approved, refunds are processed back to your original payment method.

Processing time may vary depending on your bank.

Still Need Help?

Email: happy@twinn.me

We’re always happy to help.

Secure by Design

Twinn wearables do not store your card details.

Your bank remains in control at all times.

Tap confidently.